Order updates
Order Tracking
Follow your Green Mango Books shipment from fulfillment to delivery.
Order updates
Track your Green Mango Books order
Tracking becomes available after your order ships. We automatically add the tracking number to your order and send a shipping confirmation to the email address used at checkout.
Four ways to follow your shipment
Shipping confirmation email
Open the email from Green Mango Books and select the tracking link for the carrier’s latest information.
Your customer account
Sign in, open the order, and review each shipment and tracking number attached to it.
The Shop app
If you use Shop, eligible orders can show delivery updates, notifications, and estimated arrival information.
Order status page
Open your order-confirmation email and select “View your order” to see fulfillment and tracking updates.
What happens after checkout
1
Order confirmed
Your order number and receipt are sent immediately after checkout.
2
Being prepared
Your order is processed and sent for fulfillment. Tracking is not available during this stage.
3
Tracking sent
When the package ships, tracking is added automatically and Shopify emails you.
4
Delivery updates
The carrier reports movement, delivery attempts, and final delivery status.
5
Out for delivery
The package has reached your local delivery area and should arrive soon.
6
Delivered
The carrier has marked the package delivered at the shipping address.
Orders are typically processed within one business day before fulfillment begins. Some books require additional sourcing or print-on-demand production, so they can remain in preparation longer. A tracking number is created only when a package is ready to ship. See our Shipping Information page for current delivery estimates.
Order tracking questions
I received a shipping email, but the tracking page has no movement. What does that mean?
A tracking number can be created before the carrier completes its first scan. The tracking page should begin updating after the package enters the carrier’s network. Check the same link again later. If it remains unchanged beyond the estimated delivery period, contact us with your order number and tracking number.
Why didn’t I receive a tracking email?
First, confirm that the order has shipped. Tracking is not sent while a book is still being prepared. Then check your spam or junk folder and confirm that the email address entered at checkout is correct.
You can also sign in to your account to review the order. If the order shows as fulfilled but no tracking appears, email support@greenmangobooks.com.
Why did I receive more than one tracking number?
An order can be divided into separate shipments when items are prepared by different fulfillment sources or become ready at different times. Each package has its own tracking number and may arrive on a different day. Separate shipping messages are normal and do not mean you were charged twice.
What do the tracking statuses mean?
Confirmed: We received your order, but it has not shipped yet.
On its way: The order has been fulfilled or partially fulfilled and is moving through the carrier network.
Out for delivery: The package has reached your local delivery area.
Delivered: The carrier marked the package as delivered.
Attempted delivery: The carrier tried to deliver the package but could not complete delivery.
Can I change my address or cancel after ordering?
Contact support@greenmangobooks.com within 12 hours of placing the order. Include your order number and the corrected address or cancellation request. We will act quickly, but changes and cancellations cannot be guaranteed after fulfillment begins.
Tracking says delivered, but I cannot find the package. What should I do?
Check the delivery address, mailbox, porch, side entrance, building mailroom, household members, and any safe location where the carrier may have placed it. Review the carrier’s tracking page for a delivery note or attempted-delivery message.
If the package is still missing, contact us with your order number and tracking number. We will review the shipment information and explain the next step.
What should I include when asking for tracking help?
Send your order number, the name or email used at checkout, the affected book title, the tracking number if available, and a short description of the problem. Do not send payment-card or banking information by email.
Still need help?
Email support@greenmangobooks.com and include your order number. We will check the Shopify order record, fulfillment status, and available carrier tracking.
Get tracking help