Returns

Received a damaged book or the wrong title? Tell us within 7 days.

We want every Green Mango Books order to arrive in the condition you expected. If a book is damaged, defective, or different from what you ordered, email support@greenmangobooks.com within 7 calendar days after carrier tracking shows the package was delivered.

What qualifies for a return

Return requests are accepted only when:

• a book arrives damaged or defective; or
• the title, edition, or format delivered does not match the item shown in your order confirmation.

If the wrong book was delivered, keep it in the condition received and in its original packaging while we review your request.

What to include in your request

• your order number;
• the affected book title and ISBN, if available;
• a brief description of the problem; and
• clear photographs of the book, shipping label, and packaging.

Do not include payment-card or banking information in your email.

Please wait before mailing anything

Every return must be reviewed and approved first. If a physical return is required, we will provide the correct return address, mailing deadline, and shipping instructions. Books sent to Green Mango Books, a publisher, or any address on the original package without written authorization may not be accepted.

What is not eligible

We do not accept returns because a customer changed their mind, selected the wrong title, edition, or format, ordered a duplicate, or no longer wants the book. This policy does not limit any rights available under applicable law.

Replacement or refund

After reviewing the request, we will confirm whether the available resolution is a replacement or a refund. If the return must be mailed, final approval may depend on the item being received and inspected.

Approved refunds are sent to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we confirmed that your refund was approved, email support@greenmangobooks.com.

Cancellations before fulfillment

If you need to correct an order or request a cancellation, contact us within 12 hours of placing it. We will try to help, but changes and cancellations are not guaranteed once fulfillment begins. If an order cannot be stopped, the return eligibility rules above apply after delivery.

Lost or delayed packages

An order that is still in transit is not treated as a return. If a package has not been delivered within 30 calendar days after shipment, contact us promptly so we can investigate. If tracking shows delivered but the package is missing, tell us immediately. Replacement or refund eligibility is determined after the carrier and fulfillment review.